Letícia Rosa

Letícia Rosa is a skilled IT Analyst with extensive experience in technical support and information technology. Currently serving as an IT Analyst at Cadmus Soluções em TI since June 2024, Letícia has a robust background in managing incident responses, monitoring systems, and providing technical assistance across various platforms. Prior roles include Technical Support at Contax S.A., where responsibilities encompassed call handling, NOC monitoring, and user administration, as well as positions at BCR CX and Liq, focusing on client support and documentation. Letícia is actively pursuing a postgraduate degree in Governance in Information Technology at Cruzeiro do Sul Virtual, complementing a solid educational foundation in Event Technology and various technical qualifications from SENAI São Paulo.