Dannie Bricknell

Dannie Bricknell is an experienced IT professional with a strong background in service desk management and technical support. Currently serving as the Service Desk Team Leader at CAE Technology Services since May 2018, Dannie oversees a team of 25 Service Desk Analysts in one of the UK's top managed services providers. Prior experience includes leadership roles at Atos, where responsibilities included managing a team of 18 staff supporting the IT infrastructure for McDonald's restaurants across the UK and ROI, along with roles as a 1st Line Technician and 2nd Line Technician, focused on troubleshooting technical issues. Dannie holds an Advanced Diploma Level 3 for IT Professionals from Zenos IT Academy, completed in 2010.