Marianna Rates

Marianna Rates, MSc., currently serves as the Gerente de Estratégia e Experiência do Cliente at Caixa Vida e Previdência, where responsibilities include leading customer strategy and experience initiatives and managing client data for enhancing customer relationships. Previously, Marianna was the Customer Experience Lead at Dasa, coordinating a team focused on customer experience metrics, and the Coordenadora das áreas de Qualidade e Ensino at the Colégio Brasileiro de Radiologia e Diagnóstico por Imagem, overseeing accreditation programs and quality management. Academic qualifications include a Professional Master’s degree in Entrepreneurship and Innovation from the University of São Paulo and an MBA in Medical Diagnostic Management from FIA. Additional certifications encompass Agile Scrum Foundation and Lean Six Sigma Green Belt, along with various specializations in healthcare management.