Renan Santos

Renan Santos is an experienced operations analyst with a robust history in process management and customer service across multiple sectors. Currently serving as an Operations Analyst at act digital since August 2022, focused on compliance, processes, and customer service for Caixa Vida e Previdência, Renan effectively maps processes and gathers critical information through interviews. Prior experience includes a role at NT Tecnologia e Serviços em Telecomunicação, overseeing satellite internet operations nationwide, where Renan implemented efficiency strategies, led internal escalations, and fostered a culture of continuous improvement. Earlier positions encompassed administrative support at Visiontec da Amazônia Ltda for Claro TV, sports monitoring, and a two-year internship at the Prefeitura Municipal de Jacareí that honed teamwork and organizational skills. Renan holds an MBA in Process Management and has pursued additional certifications in agility and process management.