Roger Fort

Roger Fort is a seasoned professional specializing in communication and customer experience management, currently serving as Responsable de Comunicación y Experiencia Cliente at CaixaBank Payments & Consumer since June 2020. Responsibilities include defining and implementing communication strategies, managing social media, and extracting customer insights for experience improvement. Prior positions include Customer Experience Manager, Senior Consultant in Digital Transformation and Customer Experience at RocaSalvatella, and Consultant in the Public Sector at Deloitte España. Roger's expertise spans the design of customer-centric strategies, digital process optimization, and political communication, supported by a solid educational foundation with degrees from institutions such as IESE Business School and Universitat Autònoma de Barcelona.