Ignacio Molinero

Ignacio Molinero currently serves as the Director of Customer Experience at CaixaBank since June 2023 and holds the position of Head of Customer Strategy & Performance Management at Grupo MASMOVIL since January 2022. Previously, Ignacio was the Commercial Strategy and Data Analytics Director at Hotelbeds from 2016 to 2022, where membership in the Executive Committee involved leading a multidisciplinary team of over 110 FTEs. As the Head of Commercial Strategy at TUI from 2013 to 2016, Ignacio directed the department following the acquisition by private equity firm Cinven-CPPIB. Earlier in the career, Ignacio worked as a Manager at Kearney from 2009 to 2013, focusing on retail, consumer packaged goods, and telecommunications. Ignacio holds an MBA from IESE Business School and a Master of Science in Telecommunications Engineering from Universitat Politècnica de Catalunya.