Balbin Jörlid

Balbin Jörlid currently serves as a Sales Engineer International at Calabrio, Inc., providing support to Territory Account Managers in the Nordics and CEE Region since August 2020. Previously, Balbin Jörlid worked as a WFM Implementation Specialist for Serenova and held various roles at Loxysoft, including Workforce Management Consultant EMEA, where responsibilities included managing customer projects, building long-term relationships, and conducting product tests. Prior experience at Transcom spanned from 2004 to May 2018 as Workforce Manager for the North Region, with involvement in workforce optimization, payroll administration, and participation in global projects. Balbin Jörlid has extensive expertise in workforce management, optimization, and customer service within the contact center and telemarketing sectors.