Calabrio
Jonathan Jones is a seasoned professional in customer success and technical support, currently serving as a Senior Digital Customer Success Manager at Calabrio, Inc., where responsibilities include managing over $7 million in revenue and strengthening relationships with strategic clients. Jonathan has a robust background in technical support, starting as a Customer Technical Support Engineer at Calabrio, where expertise in workforce optimization products was developed. Prior to joining Calabrio, Jonathan spent 18 years at CenturyLink, advancing from a Technical Support Representative to an Application Support Team Manager, overseeing a 24/7 operation and managing a diverse team. Jonathan holds a Bachelor of Science in International Business from Metro State University.
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