Paul Day

Paul Day is a seasoned professional in workforce management with extensive experience across various roles in the contact center industry. Currently a Senior Workforce Management Consultant at Calabrio, Inc. since January 2020, Paul previously held positions at Teleopti - A Calabrio Company and Integrated Care 24 Ltd, where responsibilities included establishing a Resource Planning Team and managing resource planning for multi-site operations. Prior experience includes serving as a Senior Real Time Analyst at Legal & General, ensuring efficient call flow management and service level adherence. Paul began his career in claims handling and holds a Bachelor of Laws (LL.B.) degree from Swansea University.