Customer Experience and Engagement
About
The Customer Experience and Engagement team at Caleres focuses on enhancing the overall customer journey by leveraging data-driven insights to improve service delivery and personalized communication. They manage email and SMS marketing strategies, oversee loyalty programs, and ensure a seamless ecommerce experience while addressing customer feedback to drive brand loyalty across Caleres' diverse footwear offerings.
Team members
Anna Forder
Director, Email And SMS Operat...
Annie McDermott
Ecommerce Manager, Naturalizer
Britney Lozada
Senior Specialist E-mail Marke...
Christine Pogue
Director, Consumer Services
Jess Frame
Senior Manager, Customer Exper...
Jo Ann Stoda
Vice President - Internal Comm...
Lauren Delucia Spain
Ecommerce, Site Merchandising ...
Sarah Sanders
Ecommerce Manager