Riana Dixon

Riana Dixon is an accomplished professional with extensive experience in operations management, financial oversight, and technical support. Currently serving as the Functional Work Center Manager at Calero since August 2021, Riana excels in overseeing daily operations, managing KPIs and SLAs, and collaborating with Service Operations Managers to meet client needs. Previously, Riana held multiple roles including Service Operations Manager at Calero, where responsibilities included managing a diverse client portfolio and operational performance. Riana also worked at TurningPoint Global Solutions as a Contracts and Billing Analyst and at Weatherford as an IT Business Analyst, focusing on telecom expense management and vendor relationships. Riana's foundational experience includes positions at BBVA Compass, Wells Fargo, and BancorpSouth, where skills in cash management and customer service were developed. Riana holds an Associate's degree in Business Administration from Antonelli College-Jackson.