Customer Support and Account Management Team

The Customer Support and Account Management Team at California Casualty is responsible for ensuring customers receive exceptional service and support for their insurance needs. Customer Service Representatives address inquiries, assist with claims, and provide information about policy options. The Accounts Payable Manager oversees financial transactions related to customer accounts, ensuring accuracy and timeliness. Account Managers and Specialists handle personalized account management, ensuring customer satisfaction, processing policy renewals, and tailoring benefits to meet the unique needs of clients in education, law enforcement, and public safety sectors. Together, they work to maintain and enhance the company's long-term relationships with its valued customers.