Sorayda Santos

Sorayda Santos, Ed.D, PMP, currently serves as the Assistant Vice President and Project Manager at California Credit Union, where significant contributions include implementing Nuance VoiceID, resulting in monthly savings of $11K and enhanced fraud prevention, as well as launching DocuSign, which decreased client onboarding time by 40% while improving customer satisfaction by 25%. Previously, at Jack in the Box, Sorayda managed budgets exceeding $2M, advised on cost-saving strategies, and initiated scholarship programs benefiting part-time employees. Sorayda holds a Doctor of Education in Leadership and Management from Drexel University, a Master's degree in Anthropology with a concentration in Archaeology from Hunter College, a Bachelor's degree in Anthropology from UC San Diego, and a Master of Science in Project Management from the University of Wisconsin-Platteville, complemented by a certificate in Project Management from UC San Diego Extended Studies.