Cory Burgess is a Customer Operations Analyst at iTradeNetwork, Inc. since October 2019, specializing in troubleshooting supply chain management software and providing timely support for production issues. Responsibilities include managing a phone queue, utilizing SQL and Splunk for reporting, and successfully closing over 700 support cases while contributing to knowledge management in Confluence. Prior experience includes serving as a Technical Operations Specialist at Zazzle, where optimization of Operations and Logistics systems was a focus, and earlier roles in customer service and retail at Kohl's and Fry's Electronics. Cory holds a Bachelor of Science degree in Computer and Information Sciences from DeVry University-California.
