Russell Shear

Russell Shear is an experienced IT professional specializing in ServiceNow consultancy and service management. Currently serving as the Lead ServiceNow Consultant at Calitii since January 2024 and as a Content Creator at ServiceNerd since May 2020, Russell also contributes as a Podcast Co-Host at Service Ducks and serves as the Founder and Lead ServiceNow Consultant at LoGlide Limited. Previous roles include Lead ServiceNow Consultant at UP3 and FlyForm, as well as Senior Technical Consultant and Technical Team Lead positions at various companies including Fruition Partners and Rentokil Initial, where responsibilities encompassed global ITSM tool management, major incident strategy, and service desk leadership. With a career spanning over two decades, Russell has consistently driven improvements in service delivery and management processes across multiple organizations.