Call Center Services International
Ivette Alvarez is a seasoned workforce management specialist with extensive experience in call center operations. Since June 2015, Ivette has contributed to Call Center Services International, enhancing workforce efficiency and planning. Prior to this role, Ivette served as a scheduler, analyst, and planner at Telvista from 2010 to 2015. Ivette holds a Bachelor of Laws (LLB) degree in Labor Studies from Universidad Autónoma de Baja California, obtained between 2014 and 2018.
Call Center Services International
Specialists In Establishing Contact Centers in Mexico. CCSI provides a World-Class Bilingual Workforce, State-Of-The-Art Infrastructure, and Close Proximity to the U.S. Request Pricing 📞 (877) 399-3419 Call Center Services International (CCSI) is a World-class Contact Center strategically located in Mexico. Our core business is to help you establish a high-performance yet cost-effective Nearshore Contact Center in Mexico. Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Loan Servicing, Business Process Outsourcing and IT Support. CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running. SOC 2 Type 1 Certified. PCI Compliant. HIPAA Compliant. ISO/IEC 20000-1:2011 Certified. NMSDC Certified.