Call & Contact Center Expo US
Jim Tincher is the Founder, CEO, and Author at Heart of the Customer, with extensive expertise in customer experience leadership. As a Board Member of the Customer Experience Professionals Association (CXPA) and an Advisory Board Member for the Call & Contact Center Expo US, Jim contributes valuable insights to the industry. Additionally, Jim serves as an Adjunct Instructor at the University of Minnesota - Carlson School of Management and has held the position of Customer Experience Lead at Satisfaction Management Systems. Jim Tincher holds a Bachelor's degree with Honors from Macalester College and has furthered education at the University of Minnesota - Carlson School of Management from 2002 to 2006.
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Call & Contact Center Expo US
The leading call & contact center event is now arriving at the U.S, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Discover the latest trends shaping the future of call & contact centers in our unique educational program, consisting of expert-led seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services.