Call Design North America
Burke White has a diverse work experience spanning multiple companies and roles. Burke started their career in 2000 at Aspect Software, where they held various positions in customer technical support and solutions consulting until 2012. Burke then joined C3 Consulting as a senior consultant from 2012 to 2013. Since 2013, Burke has been with Call Design North America, where they initially worked as a senior consultant before transitioning to the role of Manager - WFO Services, North America. Currently, they hold the position of Executive Vice President of Customer Experience at Call Design North America.
Burke White attended Rhodes College from 1996 to 2000, where they obtained a Bachelor of Science degree in Mathematics.
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Call Design North America
Since 1999, we’ve cultivated a process that includes our combined experience, consultative approach and market leading technologies to ensure the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. We help ensure your employees are fully engaged and aligned with the goals of your organization, performing like your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience. Specializing in Workforce Management and Optimization sales, consulting, support and hosting. Aspect Workforce Management, Performance Analytics, Quality Management and Contact Recordings, Speech Analytics, Desktop Analytics, Back Office Optimization, and Intradiem Intra-day Automation. All of this implemented and supported by a team of highly-experienced individuals who are passionate about Workforce Optimization, and dedicated to your success. How can we help you realize your goals of constant customer experience excellence, increased employee engagement, and creating a culutre of continuous improvement?