Paul Humphrey

CEO And Co Founder at Call Journey CI

Paul Humphrey has a diverse work experience spanning across various industries and roles. Paul served as the CEO and Co-Founder of Call Journey, a company specializing in speech solutions for business intelligence. Paul was also the Director of THE CONSULTING LOUNGE PTY LTD. Furthermore, they were the Southern Region Sales Director at Schneider Electric and the Director of Sales Operations at Nextgen Group. Additionally, Paul held the position of General Manager at TAL Life and worked in multiple roles at Telstra, including Group Sales Manager and various General Manager positions. Paul also served as the Director of Sales, Marketing, and Customer Retention at People Telecom and held key roles at Hudson, JB Consulting, and The Modus Group. Overall, Paul has significant experience in leadership, strategy, and sales across various industries.

Paul Humphrey's education history includes the following:

- Telstra Executive Development program from Harvard Business School.

- Their degree from the University of Melbourne was a Bachelor of Education in Music and Psychology, completed in 1987.

- Paul pursued a Diploma/Advanced Diploma of Management in Sales, Marketing, and Business/Commerce from the Australian Institute of Management from 1993 to 2002.

- Paul attended Westbourne Grammar School from 1981 to 1985.

- In 1986, they attended Melbourne High School and obtained their HSC (Higher School Certificate).

- Additionally, Paul completed certifications in Challenger Sales, Miller Heiman, and SPIN - Huthwaite, although specific details about the institutions and dates are not provided. Paul may have acquired these certifications through professional development programs or workshops.

Location

Newport Beach, United States

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Call Journey CI

Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis. Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics. By analyzing call interactions, Call Journey demystifies contact center exchanges and delivers actionable insights for long-term customer and employee success. With our end-to-end solution, Call Journey empowers customers to address significant challenges impacting customer experience, employee proficiency, business performance, risk management, and compliance.


Employees

501-1,000

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