Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis. 

Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics. 
 
By analyzing call interactions, Call Journey demystifies contact center exchanges and delivers actionable insights for long-term customer and employee success. 
 
With our end-to-end solution, Call Journey empowers customers to address significant challenges impacting customer experience, employee proficiency, business performance, risk management, and compliance.


Enterprise Software

Call Center

Analytics

Software Engineering

AI/ML

Call Journey CI

Paul Humphrey

Adrian Kilduff

Kent Henderson

Harrison Deck

Troy Rees

Ronald Stewart

The Data and Analytics Team at Call Journey CI focuses on transforming raw audio, chat, and email interactions into structured data that can be analyzed for insights. Utilizing advanced Natural Language Processing and AI technologies, the team works collaboratively to uncover trends and patterns within contact center communications, equipping the organization with actionable intelligence to enhance customer experience, optimize employee performance, and improve overall business outcomes.

Data and Analytics Team

Leadership Team

Data and Analytics Team

About

Team members

Other teams at Call Journey CI

Leadership Team