Call Journey CI
Troy Rees has extensive work experience in data science and analytics. Troy is currently working as the Head of Data Science at Call Journey since October 2022. Prior to that, they worked as a Data Science Manager at flybuys (Loyalty Pacific) from July 2019 to October 2022. Troy also served as a Senior Consultant at SAS from August 2016 to June 2019. Before that, they worked as a Marketing Analytics Lead at EnergyAustralia in 2016. Troy's experience also includes roles as a Senior Analyst - Advanced Analytics at Coles from May 2013 to January 2016, a Modeling Analyst at Telstra from September 2011 to May 2013, and a Senior Consultant at Synovate Aztec from November 2008 to August 2011.
Troy Rees completed a Bachelor's degree in Physics and Applied Mathematics from Monash University from 1995 to 2000. Subsequently, they pursued a Master's degree in Statistics at Swinburne University of Technology from 2011 to 2014. Additionally, Troy Rees also holds a Bachelor's degree in Physics from Monash University.
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Call Journey CI
Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis. Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics. By analyzing call interactions, Call Journey demystifies contact center exchanges and delivers actionable insights for long-term customer and employee success. With our end-to-end solution, Call Journey empowers customers to address significant challenges impacting customer experience, employee proficiency, business performance, risk management, and compliance.