Jessica Roenicke Prather

Call the Car is more than just a healthcare transportation brokerage; its mission is to be a care partner committed to making medical transportation accessible for everyone, regardless of whether a person is eligible for a health plan or not. Founded in 2010 by Dr. Michelle Tyson, the CEO, Call the Car emerged after she identified a significant gap in healthcare delivery across California. She recognized that vulnerable populations were struggling to attend crucial medical appointments and community services. Dr. Michelle responded by creating Call the Car to bridge this gap. Today, Call the Car proudly stands as California’s largest non-emergency medical transportation brokerage, completing over 6-7 million trips on average per year. With over two decades of experience as a Family Doctor, and coming from a family of healthcare providers, Dr. Michelle Tyson brings invaluable insight into the unique needs of the Californian communities she serves. This medical knowledge, combined with the logistical expertise of the team, demonstrates that Call the Car is at the cutting edge of medical transportation innovation, and is providing unparalleled quality control for its members. Headquartered in Diamond Bar, Call the Car provides more than just a door-to-door service. It blends the efficiency of a software company, the flexibility of a brokerage model, and the reliability of an owner-operated fleet, to better serve their members. Utilizing the logistical brilliance of its team, Call the Car has delivered a more streamlined experience for its members. Using automated technology, Call the Car can notify patients about their upcoming health plan expirations, and request or schedule rides through its CTC-Go app. Call the Car reviews these services regularly. A team of passionate individuals, Call the Car's dedicated Case Monitoring Team can assist members further by coordinating their care with a member's case managers, doctors, and nurses, updating medical personnel on their patient status in real time. Understanding the ever-evolving nature of healthcare, Call the Car uses value-driven solutions to ensure it delivers a quality and compassionate service. Call the Car is also in a unique position as unlike other NEMT brokerages, the company has a Facility Outreach team who engage with the local facilities and communities Call the Car coordinates care with. By doing this, Call the Car can gather feedback, share news, and address population health needs, ensuring continuous improvement of its services. CTC reviews these services regularly. In California, securing a medical appointment can take an average of three months. To bridge this gap, Call the Car operates its own fleet of medical vehicles as well as collaborating with responsible, local subcontractors. Call the Car also partners with major rideshare companies like Lyft and Uber to enhance operational efficiency. To deliver its vital services, Call the Car works with several health plan providers, including, LA Care, Central California Alliance, Inland Empire Health Plan (IEHP), BlueShield of California, California Department for Public Health, Promise Health Plan, Apple Care Medical Group, and Aids Healthcare Foundation, to ensure its services evolve with the ever-changing healthcare landscape. However, Call the Car’s focus extends beyond transportation; it aims to empower members, care providers, and health plans. Looking ahead, the company strives to deepen its connections with the communities it serves, ensuring that even the most remote areas of California have access to essential healthcare services. Additionally, Call the Car is committed to a sustainable future. Over the past two years, the team has been actively working to reduce the carbon footprint it has generated by introducing more hybrid vehicles into its fleet. This green initiative will not only decrease fossil fuel use but also lead to cost savings for the patients it serves. The company also aims to grow its fleet to 100 reliable vehicles, equipped with medical teams and necessary equipment, to bring healthcare directly to patients’ doors and enable doctors to visit patients at home. CTC's commitment to compassionate, quality healthcare assistance remains steadfast as it navigates the future of healthcare transportation. As a dedicated NEMT brokerage, Call the Car specializes in NEMT services, but also offers non-medical transportation services, and wrap-around services. Call the Car also holds a Physician Certification Statement (PCS). Please get in contact with Call the Car via its website here: https://callthecar.com/.