Michelle A. Tyson, M.D. (She/Her)

Michelle A. Tyson, MD, (also known as Dr Michelle Tyson, Michelle A Tyson and Michelle Tyson MD) is the visionary Founder and CEO of Call the Car, where her lifelong dedication to enhancing healthcare access and outcomes converges with innovation. With nearly three decades of experience as a physician, Dr. Tyson’s background is deeply rooted in serving Medi-Cal, Medicare, and commercial patients.

Michelle's legacy in healthcare spans over sixty years, starting with her parents, Doctor and Mrs. Maureen B. Tyson, who founded a primary care and OB/GYN clinic in Pasadena, CA, to serve low-income patients. Their four children are now all raising their own families in Pasadena, three are doctors and the fourth is a veterinarian. It is this early exposure to community-focused healthcare which ignited Michelle's passion for making a difference, a mission she carries on today through Call the Car.

Michelle A. Tyson's experience at the intersection of healthcare delivery and health plan management uniquely positions her to advance the mission of Call the Car—bridging gaps in healthcare access and enhancing the quality of life for underserved populations. Her work at Call the Car is a continuation of her family’s legacy and her own professional journey, allowing her to impact more lives than ever by ensuring that quality care is not only available but also accessible to everyone.

Call the Car CEO

As a physician, Dr. Michelle A Tyson identified a significant gap within California’s healthcare delivery system, one that hindered the most vulnerable and underserved communities from accessing critical medical appointments, vital procedures, and treatment. Recognizing this, Michelle founded Call the Car (CTC) in 2013 to bridge this gap.

In its fourteen years of operation, CTC has combined healthcare, medical, and transportation expertise to build a team that effectively meets the needs of health plans, medical groups, transportation providers, and, most importantly, patients, resulting in better outcomes. For Michelle, whilst Call the Car is committed to addressing the needs of health plans, medical services, and both public and private transportation vendors, patients are always at the heart of her mission.

Michelle strongly believes that Call the Car is not just a healthcare transportation company but a care partner that should be accessible to all, even for those without a healthcare plan. Growing up in a family which was dedicated to improving patient care, and later becoming a doctor in Family Medicine herself, Michelle understands the diversity of California’s population, its unique needs and conditions, and how to address these specific requirements.

By integrating medical expertise with logistical knowledge, Call the Car and Dr. Michelle have transformed non-emergency medical transportation (NEMT), establishing an entirely new delivery network in the search for efficient patient care. Today, Call the Car is the most successful NEMT company in California.

Currently, it takes up to three months for patients to secure a medical appointment or treatment, making it crucial that Call the Car collaborates with responsible, accountable subcontractors and trained, professional drivers. With its own fleet of vehicles, Call the Car is adapt to navigate challenging geographies and any difficult-to-access location, ensuring that patient needs are met, and share real-time patient updates with health plans. Call the Car plays a vital role in coordinating care between patients, Case Managers, Doctors, Health Plans and top hospitals across California.

As a minority women-owned business, Call the Car and Michelle continue to earn several accolades, including the National Minority Supplier Development Council (NMSDC), the Women’s Business Enterprise National Council (WBENC), and the Healthcare Innovative Award from the Association for Corporate Growth Los Angeles (ACGLA). The company has also received Non-Emergency Medical Transportation Accreditation for championing standards and best practices and process in the field.

Philanthropic Endeavours:

Dr. Michelle Tyson's dedication to patients' care extends beyond her work at Call the Car. She actively supports various philanthropic organizations across California and the Pasadena community, which align with her commitment to providing solutions and access to high-quality healthcare, making her a perfect doctor. Among these is the Pasadena Community Foundation, where she serves on the Advisory Council. Equally important, Michelle A. Tyson established the Tyson and Hagopian Family Endowment in 2013 to provide unrestricted funds for local charities, helping to sustain support for the Pasadena community.

Her leadership extends beyond clinical practice into influential roles as a Medical Director on the board for several health plans and as an Assistant Professor at the Keck School at the University Southern California School of Medicine.

Additionally, Doctor Michelle serves on the Provider Relations Advisory Committee for LA Care Health Plan, which works to ensure access to quality healthcare for communities throughout Los Angeles County.

Involvement in Medical Associations:

As part of her commitment to patient care, and her previous specialty as a Family Doctor, Dr. Michelle Tyson is a member of several medical associations:

•American Academy of Family Practice

•American Medical Association

•California Medical Association

•Association of Black Women Physicians

•Los Angeles County Medical Association

•National Medical Association

Contact Details and Additional Information

As CEO and Founder, Michelle's office is located at Call the Car's Office Headquarters in Copley Dr, Diamond Bar CA. Members cannot pay for Call the Car journeys with cash, instead, patients can request rides via CTC's Call Centre Headquarters or CTC-Go App.

For enquiries related to Michelle and Call the Car please send your request via its website contact page and complete the submission form at: https://callthecar.com/contact/

As Michelle is now in her current role of CEO of Call the Car, it is important to note Michelle is not currently accepting new patients, scheduling patient appointments or virtual visits/appointments at her practice. Michelle's clinical practice, Crown City Medical Group, is also closed and not accepting new patients.