Femia Aguadera

Femia Aguadera has extensive experience in customer service and communication roles, currently serving as the Head of Response and Communication at Callbox North America since June 2015. In this position, Femia oversees the management of inbound inquiries and ensures the delivery of high-quality sales-ready leads to the sales team. Prior to this role, Femia held the position of Quality and Response Handler, as well as Quality and Response Specialist at Capital One and Callbox Asia Pacific. Femia's career began at Callbox USA, where responsibilities included serving as a Marketing Specialist for North America and a Customer Sales Representative.