Mauriccio S. Ureña Bodden

Mauriccio S. Ureña Bodden has extensive work experience in the customer service industry. Mauriccio S. currently works at Scotia GBS Dominican Republic as a Team Leader, a role they began in December 2022. Prior to this, they held the position of Floor Manager at Callmax Solutions starting in May 2022.

Before joining Callmax Solutions, Mauriccio worked at Teleperformance for several roles over the years. Mauriccio S. began as a Bilingual Customer Service Representative in February 2017 and was promoted to Operation Supervisor in August 2018. Mauriccio S. then served as a Client processes coordinator (Change leader) from May 2021 to September 2021. In September 2021, they further advanced to the position of Operations Manager.

Mauriccio's career started at Convergys in December 2013, where they worked as a Bilingual Customer Service Representative until August 2016.

Mauriccio S. Ureña Bodden completed their education at the Universidad Tecnológica de Santiago UTESA from 2012 to 2020. Mauriccio S. earned a Licenciatura en Administración de Empresas Turísticas y Hoteleras, specializing in Administración/Gestión hotelera.

In addition to their degree, Mauriccio has obtained several certifications. In August 2018, they received a Lean six sigma yellow belt certification from Teleperformance. Mauriccio S. also obtained a certification in Direccion y administracion de empresas from Quality Global Business in June 2020. In the same month, they obtained a certification in Controles de costos en el bar y restaurantes from CONPEHT. Moreover, in April 2020, they obtained a Certificado de auditor interno ISO 9001:2015 from Quality Global Business.