Rafael Alexis Hernandez Mendez

Rafael Alexis Hernandez Mendez is an experienced professional with a diverse background in customer support and technical services. Currently serving as an Ejecutivo de cuentas at CALLMAX DOMINICANA since January 2017, Rafael provides support for internet, cable, and telephone services as well as billing assistance. Since January 2006, Rafael has worked independently with Alex Security System, specializing in sales, installation, and repair of security systems and related technologies. From August 2010 to June 2014, Rafael held the position of Encargado del Centro Tecnico at WIND telecom, where responsibilities included maintenance of TV and internet equipment, technical support, and customer service. Rafael holds a degree in Ingeniería from Universidad Abierta para Adultos, completed in 2018, with a focus on software engineering.