CallMiner
Sasha Wong is an experienced Employee Development & Training Specialist at CallMiner since January 2019, focusing on creating training programs that facilitate accelerated onboarding and ongoing employee career development. Prior to this role, Sasha worked as a Business Analyst at Crius Energy, LLC, and held various positions in quality assurance and customer service, including QA CallMiner Analyst I in speech analytics and Quality Assurance Analyst roles at U.S. Gas & Electric. Earlier experience includes organizing community outreach events as an Event Coordinator Intern with Project Gainesville and serving as a Senior Community Assistant/Leasing Agent at Campus Advantage, where responsibilities included enhancing productivity and resident engagement. Sasha holds a Bachelor of Science degree in Parks, Recreation and Tourism from the University of Florida, obtained in 2012.
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CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.