Callnovo is the No. 1 China 24X7 Contact Outsourcing Call Center Company that handles Chinese Mandarin, Cantonese, English, and over 20 other languages.

Outsourcing

Callnovo

Jackie Xu

Joanna Zhong

Vince Lupe

Jenalyn Valler

Anita Lee

Nhật Lệ

Fenscha Manusama

Eileen Wu

Pablo Peñaloza

Manny Xu

The Operations Team at Callnovo oversees the seamless functioning of global call center sites, ensuring efficient service delivery across various languages and regions. They manage day-to-day operations, coordinate onboarding processes, and implement strategic initiatives to maintain high-quality standards and client satisfaction.

Operations Team

This department provides assistance and technical support to customers in both German and English.

Customer Support

This department provides assistance and support to customers through various communication channels to enhance their experience.

Customer Support Services

The Customer Support Team at Callnovo provides 24/7 multilingual assistance across various channels, including phone, chat, and technical support. Team members, such as Client Success Managers and Technical Support Specialists, ensure customer satisfaction and resolve issues efficiently in languages like German, English, Mandarin, and Cantonese.

Customer Support Team

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department focuses on maintaining and expanding client relationships through strategic account management.

Callnovo

Org chart

Teams

Operations Team

Customer Support

Customer Support Services

Customer Support Team

Human Resources

Account Management

Offices

Callnovo

Org chart

Teams

Operations Team

Customer Support

Customer Support Services

Customer Support Team

Human Resources

Account Management

Offices

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