Callnovo is the No. 1 China 24X7 Contact Outsourcing Call Center Company that handles Chinese Mandarin, Cantonese, English, and over 20 other languages.

Outsourcing

Callnovo

Jackie Xu

Joanna Zhong

Vince Lupe

Jenalyn Valler

Anita Lee

Nhật Lệ

Fenscha Manusama

Eileen Wu

Pablo Peñaloza

Manny Xu

This department provides assistance and support to customers through various communication channels to enhance their experience.

Customer Support Services

The Customer Support Team at Callnovo provides 24/7 multilingual assistance across various channels, including phone, chat, and technical support. Team members, such as Client Success Managers and Technical Support Specialists, ensure customer satisfaction and resolve issues efficiently in languages like German, English, Mandarin, and Cantonese.

Customer Support Team

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department focuses on maintaining and expanding client relationships through strategic account management.

Account Management

This department provides a range of administrative and operational support services to enhance organizational efficiency.

Administrative Support

The Leadership Team at Callnovo is responsible for setting the strategic direction and vision of the company, ensuring operational excellence in contact center services across multiple languages. They drive innovation in technology and customer service practices, while overseeing the growth and development of the organization to maintain its position as the leading outsourcing call center in China.

Callnovo

Org chart

Teams

Customer Support Services

Customer Support Team

Human Resources

Account Management

Administrative Support

Leadership Team

Offices

Callnovo

Org chart

Teams

Customer Support Services

Customer Support Team

Human Resources

Account Management

Administrative Support

Leadership Team

Offices

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