Callnovo is the No. 1 China 24X7 Contact Outsourcing Call Center Company that handles Chinese Mandarin, Cantonese, English, and over 20 other languages.

Outsourcing

Callnovo

Jackie Xu

Manny Xu

Anita Lee

Nhật Lệ

Eileen Wu

Pablo Peñaloza

Fenscha Manusama

Joanna Zhong

Vince Lupe

Jenalyn Valler

The Operations Team at Callnovo oversees the seamless functioning of global call center sites, ensuring efficient service delivery across various languages and regions. They manage day-to-day operations, coordinate onboarding processes, and implement strategic initiatives to maintain high-quality standards and client satisfaction.

Operations Team

The Customer Support Team at Callnovo provides 24/7 multilingual assistance across various channels, including phone, chat, and technical support. Team members, such as Client Success Managers and Technical Support Specialists, ensure customer satisfaction and resolve issues efficiently in languages like German, English, Mandarin, and Cantonese.

Customer Support Team

This department provides assistance and support to customers through various communication channels to enhance their experience.

Customer Support Services

The Leadership Team at Callnovo is responsible for setting the strategic direction and vision of the company, ensuring operational excellence in contact center services across multiple languages. They drive innovation in technology and customer service practices, while overseeing the growth and development of the organization to maintain its position as the leading outsourcing call center in China.

Leadership Team

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department focuses on maintaining and expanding client relationships through strategic account management.

Callnovo

Org chart

Teams

Operations Team

Customer Support Team

Customer Support Services

Leadership Team

Human Resources

Account Management

Offices

Callnovo

Org chart

Teams

Operations Team

Customer Support Team

Customer Support Services

Leadership Team

Human Resources

Account Management

Offices

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