Calltronix (K) Ltd.
Whitecedes Gwariamba has extensive experience in customer service and customer experience roles, currently working at Multichoice Kenya since June 2022, where responsibilities include managing customer inquiries, resolving complaints, and analyzing customer interactions for service improvement. Additionally, Whitecedes has been a Customer Service Representative at Calltronix (K) Ltd. since May 2021, handling inbound calls and assisting customers with product information. Past experience includes roles at Coconut FLava Restaurant and Horizon Contact Centers Ltd., where duties encompassed addressing customer issues and educating customers about services. Whitecedes is also pursuing a Certificate in Accounts from Itraglobal Training Institute, set to complete in 2023.