Calltronix (K) Ltd.
Whitecedes Gwariamba has extensive experience in customer service and customer experience roles, currently working at Multichoice Kenya since June 2022, where responsibilities include managing customer inquiries, resolving complaints, and analyzing customer interactions for service improvement. Additionally, Whitecedes has been a Customer Service Representative at Calltronix (K) Ltd. since May 2021, handling inbound calls and assisting customers with product information. Past experience includes roles at Coconut FLava Restaurant and Horizon Contact Centers Ltd., where duties encompassed addressing customer issues and educating customers about services. Whitecedes is also pursuing a Certificate in Accounts from Itraglobal Training Institute, set to complete in 2023.
Calltronix (K) Ltd.
Calltronix Contact & Training Centre is a Business Process Solutions Company providing, customized service solutions to a wide variety of industries, providing multi-channel support services, including global data support solutions to our clients, emerging organizations, across our multi site operations in Kenya and UAE. Calltronix is focused on providing the highest levels of personalized service to both local and international customers through best practices, emphasis on automation and technology adoption in addition to constant, timely and relevant communication and reporting, ensuring satisfaction with every interaction. Calltronix aims to be a one stop shop for all your telephony and IT needs, offering convenience, productivity, cost savings, and reliability.