Richard Chalfont is an experienced IT Incident Manager currently working at CALYX since April 2021. Prior roles include Major Incident Manager at both the Ministry of Justice UK and Experian, as well as a long tenure at British Gas where Richard established the 24x7 Major Incident Management Team and collaborated with international offices. Additional experience encompasses service delivery and problem management roles at Getronics and PinkRoccade IT Management. Richard holds an HND in Business & Finance from West Herts College and completed early education at John F Kennedy RC Hemel Hempstead.