Anisa Bregu

Anisa Bregu is a seasoned professional with extensive experience in customer operations and digital management. Currently serving as a Senior Product Owner for Global Operations at Cambridge University Press & Assessment since July 2021, Anisa previously held various roles at Vodafone from April 2007 to July 2021, including Customer Operations Manager and Digital & Care Manager. Anisa has a strong background in customer experience and quality assurance, having worked as a CX/UX lead and CX Design & Implementation Senior Specialist within digital agile squads and marketing. Anisa began a career in customer care as a Business Customer Care Agent and progressed to roles such as Quality Advisor and Customer Experience Senior Specialist. Anisa holds a Master's Degree in English and American Studies from the University of Tirana, completed in 2008.