Stephen Desborough

Head Of Operations at Cambridge & Counties Bank

Stephen Desborough has extensive experience in the banking industry. Stephen currently holds the role of Head of Operations at Cambridge & Counties Bank, where they have been working since 2016. Prior to this, they served as the Customer Experience Director for the bank from 2017 to 2021. Before joining Cambridge & Counties Bank, Stephen held various roles at Royal Bank of Scotland, including Head of Customer Engagement and Service Delivery, Director of Business Operations & Strategy, Head of Business Management, Strategy & Learning, Senior Strategy, Planning and Project Manager, and Regional Manager for Business Performance, Operations & Risk. Stephen began their career at NatWest in 1987, holding multiple positions in business operations, customer support, and management. Throughout their career, Stephen has demonstrated strong leadership and strategic planning skills, achieving high levels of staff engagement and customer satisfaction.

Stephen Desborough attended AMVC, Cambridgeshire from 1980 to 1987 for an unspecified degree or field of study. After that, they attended A.C.I.B. from 1987 to 1991, though the degree name and field of study are not provided.

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Timeline

  • Head Of Operations

    July, 2021 - present

  • Customer Experience Director

    March, 2017

  • Head Of Customer Services

    February, 2016