Cambridge & Counties Bank
Stephen Desborough has extensive experience in the banking industry. Stephen currently holds the role of Head of Operations at Cambridge & Counties Bank, where they have been working since 2016. Prior to this, they served as the Customer Experience Director for the bank from 2017 to 2021. Before joining Cambridge & Counties Bank, Stephen held various roles at Royal Bank of Scotland, including Head of Customer Engagement and Service Delivery, Director of Business Operations & Strategy, Head of Business Management, Strategy & Learning, Senior Strategy, Planning and Project Manager, and Regional Manager for Business Performance, Operations & Risk. Stephen began their career at NatWest in 1987, holding multiple positions in business operations, customer support, and management. Throughout their career, Stephen has demonstrated strong leadership and strategic planning skills, achieving high levels of staff engagement and customer satisfaction.
Stephen Desborough attended AMVC, Cambridgeshire from 1980 to 1987 for an unspecified degree or field of study. After that, they attended A.C.I.B. from 1987 to 1991, though the degree name and field of study are not provided.
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Cambridge & Counties Bank
Built on understanding, Cambridge & Counties Bank is the result of two well-respected institutions who joined together to create a responsible expert-banking specialist. We’ve created a service that brings back some of the great elements of an old-fashioned bank, combining these with all the speed, efficiency and know-how that’s needed in the modern day. Everything we do is centred around our customers, brokers and business partners; whether that is building strong relationships, considering each application on its individual merits, or just going out of our way to try and help. We have a depth of knowledge and experience and take the time to get to know and understand our customers’ requirements. Each businesses needs and goals aren’t the same as the last business we worked with, and they won’t be the same as the next one either. Working together and building a relationship with SMEs means we can provide the right support and solutions to help them grow and prosper. And when you pair this with our traditional banking values and modern thinking, that’s when you get something a little bit special.