Lori Baca

Lori Baca has extensive work experience in the customer success and customer engagement fields. Lori currently works at Cambridge Mobile Telematics as a Principal Customer Success Manager and a Principal Program Manager. Prior to that, they worked at TrueMotion as a Senior Customer Success Manager. Lori also has experience at INSURITAS as a Manager of Customer Engagement and Verti Insurance as a Manager of Customer Engagement. Their earlier roles include Manager of Strategic Initiatives at MAPFRE Insurance, Senior Project Analyst at MAPFRE Insurance, and Contact Center Supervisor at MAPFRE Insurance.

Lori Baca obtained a Bachelor of Science (BS) degree in Business Administration/Management from Southern New Hampshire University between 1990 and 1993. In terms of additional certifications, they have earned the following: Certified Customer Success Manager (CCSM) Level 3 from SuccessHACKER in April 2023, Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in December 2022, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in September 2022, Tips for Better Business Writing from LinkedIn in 2020, and Senior Claim Law Associate, institution and year undisclosed.