Simon Cundall, MBA

Simon Cundall, MBA, has a diverse range of work experience spanning various industries. Simon is currently the Head of Customer Experience at CampMinder, a role they have held since May 2022. In this position, Simon oversees the customer advocacy program, manages a team of customer success managers, and has implemented various initiatives to enhance customer satisfaction and retention.

Prior to their current role, Simon served as the Director of Customer Success at CampMinder from December 2017 to September 2022. Simon played a key role in redesigning and implementing the NPS program and Agile onboarding processes. Simon also implemented the first customer success software at CampMinder.

Before joining CampMinder, Simon worked as a Customer Success Manager, where they successfully onboarded new accounts and managed a portfolio of high-touch clients with a net retention rate of over 98%. Simon'sexceptional performance led to their promotion to the inaugural position of Manager of the Customer Success Team.

Simon's experience also includes serving as a Camp Director & Area Coordinator at Galileo Learning, where they played a crucial role in launching new camp sites in North Los Angeles. Simon also worked as a Community Manager at Campus Living Villages, focusing on creating positive resident experiences and promoting personal growth opportunities.

Additionally, Simon has experience in the education sector, specifically in the realm of summer camps. Simon served as an Assistant Director at River Way Ranch Camp, where they designed and facilitated staff training programs. Simon also worked as the River Way Family Camp Director at Wonder Valley Ranch Resort & Conference Center, overseeing the operations and activities for this family-oriented camp.

Earlier in their career, Simon worked as a Senior Customer Service Representative at Tourism Holdings Limited.

Overall, Simon Cundall's work experience showcases their expertise in customer success, customer experience management, team leadership, and program implementation.

Simon Cundall, MBA, has a diverse education history that spans multiple fields of study. Simon earned their Master of Business Administration (MBA) degree from Colorado State University from 2020 to 2022. Prior to that, they obtained a Bachelor's Degree in Communication and Media Studies from the University of Canterbury in 2015.

In 2014, Simon attended the Open Polytechnic of New Zealand, where they received a Certificate of Web Design, specializing in Web Page, Digital/Multimedia, and Information Resources Design. Going further back, they pursued a Bachelor of Arts (BA) in Sociology at the University of Canterbury, graduating in 2005.

Simon also holds several certifications, including a Certified Customer Success Manager (CCSM) Level 3 from SuccessHACKER obtained in December 2019. Simon achieved the CCSM Level 2 in February 2019 and the CCSM Level 1 in October 2018, both from SuccessHACKER as well. Additionally, in July 2015, they obtained an Analytics Certification from Google.