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Tanya Andrew

Director, Customer Service Operations at Canadian Bearings

Tanya Andrew has over 15 years of work experience with Canadian Bearings. Tanya joined the company in 2006 as a Shipper/Receiver and later transitioned to the role of Customer Service Representative in 2007. From 2016 to 2022, Tanya served as the National Call Monitor & Coach, where they were responsible for monitoring and coaching call center agents. In 2022, they were promoted to the position of Director, Customer Service Operations.

Tanya Andrew's education history begins with their enrollment at Canadore College from 2001 to 2003, where they pursued a degree in Correctional Services. Prior to that, they attended West Ferris Secondary School from 1995 to 1999, although no specific degree or field of study is mentioned.

In addition to their formal education, Tanya has obtained various certifications. In June 2022, they completed a certification in "Speaking Up At Work" from LinkedIn. Before that, in May 2021, they obtained certifications in "Listen to Lead" and "Listening Development." In September 2020, they earned certifications in "Customer Service Leadership," "Leadership Foundations," and "Sheryl Sandberg and Adam Grant on Option B: Building Resilience," all from LinkedIn.

Links

Timeline

  • Director, Customer Service Operations

    July, 2022 - present

  • National Call Monitor Coach

    2016

  • Customer Service Representative

    2007

  • Shipper Receiver

    2006