Caitlin Bancroft

Caitlin Bancroft is an experienced professional in operations management and service performance, currently serving as the Manager of Operations and Service Performance at Canadian Hearing Services since October 2018. In this role, Caitlin oversees funder contract compliance, performance accountability, and the growth of Counselling Services. Prior experience includes a role as a Service Excellence Facilitator, where Caitlin supported quality improvement systems for accreditation, and as a Freelance Consultant offering strategic planning and training. Significant positions held include Program Facilitator for the Gang Prevention and Intervention Program at The Canadian Training Institute and a Social Services Consultant at The Salvation Army, where Caitlin contributed to operational excellence across social service units. Educational qualifications include a BSW from Ryerson University, a management certificate from Booth University College, and various specialized training programs related to program facilitation and motivational interviewing.