Alana van Dusen

Alana Van Dusen has a diverse professional background in customer service and travel management, currently serving as a Resolution Officer at the Canadian Transportation Agency since November 2020, after holding positions as Senior Facilitator and Facilitator. Previous experience includes working as a Travel Manager at Flight Centre Business Travel Canada and as Assistant Team Lead and International Travel Consultant at Flight Centre Travel Group. Alana's career began at Swift Delivery Systems Canada Ltd. as a Customer Care & Social Media Specialist and Customer Service Representative. Alana holds a Bachelor of Arts with a focus on Business Administration and English Literature from Trent University, completed in 2011, and has educational experience from Carleton University and Sacred Heart High School.