Scott K.

Scott K. is a seasoned IT professional with over 20 years of experience, currently serving as Senior Manager of the IT Service Desk at Canadian Western Bank since March 2016, after progressing from Manager of the IT Service Desk. Prior experience includes serving as Senior Service Management Analyst at Canadian Western Bank Group, where Scott managed a team of Help Desk Analysts and implemented ITIL policies and an ITSM tool, ServiceNow. Additional roles at Stantec, Dell, and Convergys resulted in expertise in technical support, incident management, and supervision of service desk teams. Scott holds multiple relevant educational credentials, including ITIL V3 Foundations and Essentials in Management, contributing to strong leadership and technical skills in IT service management and support.