Customer Service · Full-time · New York, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.
About You
A seasoned leader, you understand the essence of stellar customer support and have the acumen to oversee it. You’re adept at steering teams and optimizing processes in a dynamic environment. Adept at interpreting data to shape strategies, you prioritize the customer experience, and leverage every touchpoint to enhance it. Your multifaceted skills make you the torchbearer of our support vision.
About the Role
As the Director of Customer Support, you'll be at the helm of the Customer Operations sector and report directly to one of the co-founders. In this pivotal role, you'll strategize, oversee, and refine the mechanisms of our support function. As Canary evolves, you'll ensure that our customer support remains robust, efficient, and keeps pace with our trajectory.
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