Emma Pearl Smith

Emma Pearl Smith is a seasoned professional with extensive experience in customer success and outreach roles across various organizations. Currently serving as a Nonprofit Support Outreach Specialist at Candid since February 2024, Emma previously excelled as a Senior Customer Success Manager at Referral Rock Inc, where a portfolio of 200 accounts was managed, achieving a 98% retention rate and ~$1 million in ARR. Emma's expertise also encompasses technical integrations and enhancing user experiences through website management, notably during tenure at Order of Malta and other organizations. With a strong educational background, including a Master’s degree in Political Science from Central European University and a Graduate Certificate in Labor Studies from CUNY Joseph S. Murphy Institute for Labor Education, Emma demonstrates a commitment to effective communication and successful client engagement throughout a diverse career.