David R.

David R. has a diverse work experience in the IT field. David started their career at Lake Macquarie Private Hospital as an Accounts Clerk, where they processed patient accounts and handled administrative tasks. In 1999, they joined MBF as a Citrix/Windows/Desktop Senior Engineer, responsible for managing Wintel systems and collaborating with clients for system implementation. During this time, they successfully migrated desktops to Windows 2000 and planned the server fleet migration to a third-party data centre. In 2006, David joined Datacom Systems as a Citrix Support Team Leader, leading a team in supporting clients across Australia and New Zealand while ensuring service level agreements were met. David then worked at IT on Tap as a Citrix Support Team Lead, focusing on stabilizing the Citrix environment and creating documentation for support and build processes. From 2008 to 2013, David worked at CSC as a Citrix Support - Global Technical Leader, where they provided technical leadership, handled escalations, and designed and implemented remote-based systems for multiple clients. David also served as the main point of contact for customer support enquiries and process documentation. Currently, David is employed at Canon Business Services ANZ as a Senior Level 3 Support Engineer.

David R. began their education at Booragul High from 1983 to 1988, where they completed their High School/Secondary Certificate Programs. David then enrolled in the University of Newcastle from 1989 to 1990, pursuing a Bachelor's degree in Mechanical Engineering.

In terms of additional certifications, David R. obtained the Microsoft Certified: Azure Fundamentals certification from Microsoft in April 2022. David achieved this certification twice. Additionally, they obtained a CCA certification from Citrix, although the specific month and year of acquisition are unknown.