Marysol Valentin

Marysol Valentin is a seasoned professional in operations management with extensive experience in the financial services and call center industries. Currently serving as the Call Center Operations Manager at Cantaloupe Inc since October 2023, Marysol oversees a team of 24 full-time employees, focusing on performance evaluation, call metrics, and agent productivity. Previously, as the Lending Operations Senior Manager at Wells Fargo Home Mortgage Loans from November 2012 to July 2022, Marysol managed a large team of 105 employees and was responsible for coordinating all aspects of residential mortgage loan processing and servicing. Marysol also held managerial roles at Santander, WACHOVIA BANK, and Washington Mutual Loan Fulfillment Center, where responsibilities included developing sales strategies, monitoring performance objectives, and managing teams dedicated to loan processing and customer service.