Customer Relations and Service

The Customer Relations and Service team at Cap America is dedicated to ensuring exceptional satisfaction for all distributors, decorators, and team dealers. Led by the Director Of Customer Relations, this team manages customer inquiries, resolves issues, and enhances the overall customer experience. The Customer Service Manager oversees daily operations and supports the team in providing top-tier service, while the Communications And Engagement Strategist crafts targeted communication strategies to engage and inform customers. The Vice President Of Customer Experience guides the strategic direction of the team, ensuring that all customer interactions align with the company's mission to deliver quality headwear and superior service.