Dave Steele is an experienced professional in account management and customer experience enhancement, currently serving as a Sr. Technical Account Manager at Capacity since February 2025. Prior to this role, Dave worked as a Technical Account Manager at SmartAction by Capacity from July 2021 to March 2025, focusing on AI and conversational design to improve customer and contact center experiences. Dave has also held positions such as Account Supervisor at Trendline Interactive, Marketing Program Manager at Verizon, Sr. Staff Consultant at Verizon Plus, and Project Manager in Alternate Channel Development. Earlier in Dave's career, a tenure at MCI-Worldcom involved managing a team that delivered strategic data planning and performance optimization for outbound call centers. Dave holds a Bachelor's degree in Communications from Fort Lewis College, earned between 1992 and 1997.
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