Gabriel Edwards

Gabriel Edwards is a skilled professional with extensive experience in IT and customer support roles. Currently serving as a Junior System Reliability Engineer at Capacity since September 2019, Gabriel focuses on maintaining infrastructure stability and minimizing downtime for critical applications. Previous roles include Technical Support Engineer II, where Gabriel enhanced user troubleshooting processes, and macOS Operational Engineer at Bayer Crop Science, responsible for IT service management. With a background at Apple, Gabriel provided top-tier customer support as a Mac Genius and Technical Expert. Additionally, Gabriel held various positions in the banking and retail sectors, including Universal Banker and Customer Service Manager. Gabriel holds an MBA in Finance and a degree in Business Management with a focus on Media Marketing and Economics from Webster University, alongside military service as a Police Officer in the US Army.