Calum Hopkins

Calum Hopkins is a skilled ServiceNow Developer currently employed at Capgemini since October 2025. Prior to this role, Calum served as the ITSM Development Lead at Agilisys from April 2021 to August 2025, overseeing multi-platform ITSM tooling operations for a managed service provider serving local government. Calum has extensive experience in ServiceNow, having held various positions, including ServiceNow DX Service Team Lead, Senior ServiceNow Administrator, and ServiceNow Administrator at Cancer Research UK from May 2019 to April 2021, as well as Junior ServiceNow Administrator and IT Service Management Apprentice at the Department for Science, Innovation and Technology from September 2016 to May 2019. Calum's education includes a Level 3 Diploma in IT (Networking and System Support) from The Leigh UTC and an Advanced Apprenticeship in Business Level 3 from Hawk Training.