Inayat K. currently serves as the Contact Centre Sales & Solution Leader at Capgemini, focusing on developing sales pipelines and integrating digital tools, Generative AI, and automation solutions into client contact centre technologies. Prior to this role, Inayat worked at Infinity CCS Ltd as the Strategic Account Director and Business Development professional, driving software solutions for various sectors. Inayat's earlier experience includes positions at Ormuco Inc., providing client service delivery for cloud solutions, and multiple roles at Infinity CCS, focusing on account and programme management for performance improvement in contact centres. With a strong background in consultancy and management, Inayat has also held strategic positions at Bridges Fund Management, Maia Consulting, and Teleperformance, where responsibilities ranged from project management to operational efficiency enhancement. Educational qualifications include a BA (Hons) in International Business and Finance from Lancaster University and various professional certifications in process improvement and project management from Teleperformance.
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