Monika Gawenda

Monika Gawenda is an experienced professional with a demonstrated history of managing processes within the realms of change management, customer service, and sales. Currently serving as Process Manager (Change Management) at Capgemini since July 2017, Monika oversees the change process to ensure alignment with service level agreements while engaging relevant stakeholders. Previous roles at Capgemini included Delivery Analyst, where Monika generated reports and facilitated audits, and English Customer Service Advisor, focused on resolving technical inquiries. In a concurrent position as Sales Representative at Vorwerk Polska since January 2022, Monika utilizes strong communication skills to enhance sales efforts. Earlier experience includes working as a Customer Service Consultant and Inside Sales Consultant at Grupa Opinion, where Monika managed order processes and executed sales plans. Monika holds a Licencjat degree in social pedagogy with a focus on career counseling from Gliwicka Wyższa Szkoła Przedsiębiorczości.