Rafael Basso Santos is a Salesforce Marketing Cloud & Data Cloud Specialist/Coordinator currently employed at Capgemini, focusing on migrating satisfaction survey processes to Salesforce Marketing Cloud. Rafael's previous experience includes consultancy roles at BRQ Digital Solutions and IBM, working on data migration, report construction, and API integration for clients such as Itaú and Oi. Rafael has also contributed to Salesforce projects at Globant and held positions in database marketing analysis at Mirante Tecnologia and UPBI Data & AI, where data optimization and campaign management were key responsibilities. In addition to a degree in Systems Analysis and Development from Fatec Baixada Santista Rubens Lara, Rafael is pursuing qualifications through Salesforce's Trailhead program.
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