Rahul Singh Roy is a Program Manager at Capgemini, currently serving as the Global Lead for Major Incident Management. With over two decades of experience in global IT support and incident management, they have previously held senior management roles in the BFSI sector and telecommunications, including positions at Tata Tele, Reliance, and Standard Chartered Bank. Rahul specializes in ITIL v4-driven frameworks and is known for optimizing processes and driving innovation to enhance IT service delivery. They hold an MBA from the Indian School of Business Management and Administration and are pursuing a Bachelor of Commerce from the University of Calcutta.
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